Frequently Asked Questions
WHERE ARE YOU LOCATED?
[NEW YORK, NEW YORK]
Our home base, with former retail locations in SoHo, Manhattan, Gowanus/Park Slope, and Bay Ridge Brooklyn, we have transitioned into a custom order and catering only bakery for all occasions and lifestyle needs. Baking Classes are offered via Skype. Pick-up by appointment only is available in Brooklyn.
[BULLHEAD CITY, ARIZONA]
Our west coast expansion and home away from home servicing the local tri-state area which includes Laughlin, Nevada, and Needles, California. Services include custom orders, catering, and baking classes via Skype or in-home with one of our instructors. Pick-up by appointment is available.
WHAT ARE YOUR BUSINESS HOURS?
You can reach us 7 days a week from 7AM-11PM (PST). Call 347-598-3452 for questions and price quotes. If we can't get to the phone, please DO leave a voice message and note if your question is for New York or Arizona Orders. You can also send us an e-mail with your contact information and order details and we'll get back to you promptly.
DO YOU SELL COOKIES INDIVIDUALLY AND PIES BY THE SLICE OR ONLY WHOLE CUSTOM ORDERS?
We currently only sell whole custom orders, however there are times in which we may be able to mix and match a batch for you or provide a smaller batch if you let us know in advance, preferably 2 days before delivery or pick-up. If you're in Arizona, you can find individual servings at the Farmer's Market, which is held on the 1st Saturday of each month in Bullhead City.
WHAT'S ALL THIS CUSTOMIZATION ABOUT?
We specialize in custom sweets and food catering prepared from scratch in small batches using fresh ingredients. We encourage you to customize your order, such as toppings, fillings, frostings, and so on. If you don't see something on our menu, give us a call and we will try to whip up a batch for you.
DO YOU OFFER SAMPLES FOR CUSTOM DESIGNS?
You can schedule tastings for weddings, special functions, and large corporate orders starting at $10 depending on the complexity, flavor selection and ingredients needed in your order. A credit of the same amount will be applied to your balance if you decide to proceed with the order.
I HAVE FOOD ALLERGIES, WILL IT BE SAFE TO CONSUME YOUR PRODUCTS?
Our bakery uses nuts, flour, eggs, and dairy. We are strict about cleaning tools properly to avoid cross contamination. If you are severely allergic to an ingredient such as nuts, we do not recommend the consumption of our products. Please make it known if you do place a custom order what ingredients you can not have.
ARE YOUR PRODUCTS CERTIFIED KOSHER OR ORGANIC?
Many of our ingredients are Kosher and Organic however the final product has not been certified.
PLACING AN ORDER
HOW DO I PLACE AN ORDER?
You may place an order through our website which after payment will be confirmed via phone or you may call in an order as well as email us. We want to hear from you personally so we can make sure you get exactly what you want. If we do not answer, please leave a message as we're probably baking or out on a delivery. Please make sure you leave your full name, contact number, and your questions/order.
WHEN SHOULD I PLACE MY ORDER?
All orders should be placed at least 1 week in advance. We bake to order and need the time to pick up ingredients, bake, and schedule a delivery person should you need it. If it is a rush order please call us for availability. Large, food catering, or holiday orders require 2 week notice.
HOW DO I PAY FOR MY ORDER?
We accept all major credit cards, cash, and company check only. You may make payment over the phone, in person or mail checks payable to: Ivy Bakery LLC. If paying by check please allow 3-5 business days for checks to clear before an order can be confirmed. All orders are to be paid in advance and are non-refundable if canceled within 48 hours of scheduled delivery/pick-up time.
DELIVERY & SHIPPING
WHEN WILL I RECEIVE MY ORDER?
You may request the day and time of your delivery or pick-up. Place your order early to guarantee a preferred time slot. We will try to accommodate you as best as we can, however there is the chance that your requested day and time will not be available. We hand deliver all our sweets (New York ONLY), due to unforeseen delays such as traffic and weather, your order may be 30-45 minutes early OR late. Please schedule your orders accordingly. All orders in Arizona are currently pick-up only. We hope to offer delivery in the future.
WHERE DO YOU DELIVER? (NEW YORK ONLY)
We deliver in Manhattan (South Ferry to 110th St) and parts of Brooklyn, please call to confirm your area. Delivery hours are 8AM-6PM Tues, Thurs, Sat, and Sun, we are available most holidays. If you need your order earlier or later, please speak with the bakery to see if a delivery person will be available at that time. A $15 surcharge applies for off hour deliveries.
HOW MUCH WILL DELIVERY COST? (NEW YORK ONLY)
Effective January 1, 2016 deliveries will start at $30 and up depending on distance and the amount being delivered. Please ask for a price quote along with your order. Car service will be mandatory for all large orders, catering, and or summer/winter months in which handling your order may need extra care due to weather conditions. Car service starts at $40 and up. We use a local car company, pricing is at their discretion and may change.
I LIVE OUTSIDE OF THE DELIVERY AREA, CAN I STILL PLACE AN ORDER? (NEW YORK ONLY)
Yes, you can still place an order. You may choose a convenient location within the delivery area where we will meet you. We can also give you a price for delivery outside of our area via car service.
CAN ANY OF YOUR PRODUCTS BE SHIPPED?
Yes, select items can be shipped (anything that doesn't need to be refrigerated and not fragile.) Please call us to confirm that your item is okay for shipping. We ship anywhere in the U.S. Shipping & Handling is based on the weight of the package and will be charged to your card after it has been shipped. We ship via UPS and recommend overnight service for freshness (Pricing can run from $50 and up for overnight). Ground shipping is available as well, depending on your location, delivery may take 3-5 business days. We can not guarantee freshness if you choose this option.
Still have a question?
Call us at 347-598-3452 or e-mail firstname.lastname@example.org