Our policy lasts 15 days. If 15 days have gone by since the date of delivery, we can not offer a refund or replacement.
Due to the perishable nature of our products, all food sales are final. We will replace any item(s) in the event that they are damaged or spoiled during transit. Please make sure to inspect the contents of your order as soon as it arrives and store them properly as instructed. Any negligence during receiving and storage will void your claim for a refund or replacement.
We are not responsible for damage or loss as a result of shipments being returned to us due to it being undeliverable as a result of an incorrect address supplied to us, or for the inability of a recipient to receive the package on the day you specify.
We have no control over third party carriers (UPS, Fed-Ex, USPS) once your order has been received for shipping and during transport. For freshness, we highly urge you to make the necessary arrangements beforehand to have someone available to receive your order.
If your gift is returned to us because of an incorrect address provided by you, we must dispose of the contents due to its perishable nature and you will not be offered a refund or replacement. If you’d like to reship your order, you will have to place a new order.
Refunds and replacements are at the discretion of the owner. Refunds for damaged goods can only be credited to the originating credit card. Subscriptions will be refunded only for the unused portions.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
To start a return or replacement please fill out the form below and we will contact you shortly.