Due to the perishable nature of our products, all food sales are final. We will replace any item(s) in the event that they are damaged or spoiled during transit. Please make sure to inspect the contents of your order as soon as it arrives and store them properly as instructed. Any negligence during receiving and storage will void your claim for a replacement.
Claims must be submitted within 7 days of delivery. We may ask for photos to support your claim for damages or spoilage.
We are not responsible for damage or loss as a result of shipments being returned to us due to a result of an incorrect address supplied to us, or for the inability of a recipient to receive the package on the day you specify.
We have no control over third party carriers (UPS, Fed-Ex, USPS) once your order has been received for shipping and during transport. For freshness, we highly urge you to make the necessary arrangements to have someone available to receive your order.
If your gift is returned to us because of an incorrect address provided by you, we must dispose of the contents due to its perishable nature and you will not be offered a refund or replacement. If you’d like to reship your order, you will have to place a new order.
Replacements and refunds are at the discretion of the owner. Refunds for damaged goods can only be credited to the originating credit card. Subscriptions will be refunded only for the unused portions.
Refunds may take up to 5 business days (not including holidays) to clear with your credit card company or bank. Please contact them directly for a status on your refund.
To start a refund or replacement please fill out the form below and we will contact you shortly.