Refund Policy

Effective Date: January 1, 2025

Due to the perishable nature of our products, all food sales are final. However, if any item(s) arrive damaged due to handling by our team, we will gladly offer a replacement.

Please note, we are not responsible for orders placed through third-party delivery services (such as Uber Eats, GrubHub, DoorDash, etc.). If damage occurs in those cases, please contact the respective app’s customer support directly.

We strongly recommend that you inspect your order as soon as it arrives and follow the proper storage instructions provided. Failure to store your order correctly upon delivery will void eligibility for a replacement.

We do not issue refunds or replacements for errors made by the customer, including incorrect order details, customization notes, or personal information. Customers are fully responsible for the accuracy of all submitted order information.

To be eligible for a claim:

  • Claims must be submitted within 2 hours of delivery.

  • You may be asked to provide clear photos of the damaged product(s).

  • Please do not consume any item you are reporting.

  • Return the product(s) in their original packaging so that we may schedule a pickup and assess the issue.

By consuming or discarding your order, you accept the condition of the items received and waive any right to a replacement or refund.

We are not liable for packages that are:

  • Undeliverable due to incorrect or incomplete shipping addresses provided by the customer

  • Returned because the recipient was unavailable to receive the order

Additionally, we are not responsible for delays, damages, or losses caused by third-party shipping carriers (UPS, FedEx, USPS, etc.) once your order leaves our facility. To preserve product freshness, we recommend ensuring someone is available to receive the delivery on your chosen date.

If your order is returned to us due to an incorrect address or delivery issue, the contents must be discarded for safety reasons and cannot be refunded or replaced. To have your items reshipped, a new order must be placed.

Refunds and replacements are issued at the sole discretion of Ivy Bakery. Any refunds for damaged items will be credited to the original form of payment. Subscription refunds will only apply to the unused portion of the subscription.

Please note:

  • Refunds may take 5–8 business days (excluding holidays) to reflect in your account.

  • For updates, please contact your bank or credit card provider directly.

To begin a refund or replacement request, please complete the form below, and a member of our team will contact you shortly.